Delivery & Shipping Policy Template
Introduction
We strive to provide a smooth and timely delivery experience for all our customers. This Delivery & Shipping Policy outlines the terms and conditions regarding the shipping, handling, and delivery of your orders.
1. Processing Time
Order Processing: Orders are typically processed within [7.30 am to 6 PM, 1-3 business days] after payment is confirmed.
Business Days: Processing and delivery occur Monday through Friday, excluding public & Bank holidays.
Orders placed after 12.30 Pm proceed for next day delivery or on weekends will be processed on the next business day.
2. Shipping Methods & Costs
We offer the following shipping options:
Standard Shipping: Delivery within [Between 7.30 Am to 6.30 Pm, 2-3 business days].
Expedited Shipping: Delivery within [insert time frame, e.g., 2-3 business days].
Shipping Costs: Calculated at checkout based on your location, the shipping method selected, and the weight/size of the package.
Free shipping is available for orders over [insert threshold amount, e.g., $50], where applicable.
3. Delivery Locations
We currently ship to the following locations:
Domestic: [list countries/regions, e.g., USA, Canada, etc.].
International: [list or note restrictions, e.g., “We ship worldwide except for restricted regions”].
Customers are responsible for ensuring their address is correct and deliverable.
4. Delivery Timeframes
Estimated delivery times vary depending on the destination and shipping method chosen.
Please note that delivery times are estimates and are not guaranteed due to unforeseen delays such as:
Severe weather conditions.
Customs processing for international shipments.
Carrier delays.
5. Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number and instructions on how to monitor your package.
6. Order Issues
If your order is delayed, lost, or damaged during shipping, please contact us within [insert time frame, e.g., 7 days] of the estimated delivery date for assistance.
Ensure to provide your order number and tracking information for faster resolution.
7. Customs, Duties, & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
We recommend checking with your local customs office for details on additional charges before placing your order.
8. Returns & Undeliverable Packages
Refused or Undeliverable Packages: If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal of customs charges, a reshipping fee may apply.
Refer to our Return Policy for details on how to handle items requiring a return.
9. Contact Us
For any delivery or shipping-related inquiries, please contact our support team:
Email: [insert email address]
Phone: [insert phone number]
Hours: [insert hours of operation, e.g., 9 AM – 5 PM, Mon-Fri]
10. Policy Updates
We may update this Delivery & Shipping Policy from time to time. Please review it periodically for any changes.
This policy aims to ensure clarity and transparency for our customers while safeguarding your delivery experience. If you have any questions, feel free to reach out!
