Returns and Refund Policy
1. General Policy
All sales are final. Goods are not sold on a trial basis and are non-returnable unless eligible under specific conditions outlined below.
2. Return Eligibility (UK Mainland Only)
Goods purchased within the UK mainland may be returned for a refund, exchange, or replacement within 14 days of delivery, provided they meet the following criteria:
Condition: Items must be unused, in saleable condition, and in their original packaging.
Inspection: Items will be assessed upon return. If the items are opened, marked, soiled, damaged, or show signs of use, they may qualify only for a partial refund (up to a maximum of 60% of the purchase price).
Non-Saleable Goods:Items deemed non-saleable upon inspection will not be refunded and will be returned to the Customer at their expense.
3. Restocking Fees
For large or bulky items, a restocking fee may apply, typically 25% to 30%, depending on the condition of the item upon return.
4. Bespoke and Customized Items
Items made to order or customized for specific customer requirements, such as bespoke cookers, stainless steel tables, or stands, are non-returnable and non-refundable.
5. Return Process.
The Customer is required to obtain a Returns Authorization Number prior to returning any items. This can be arranged by:
Phone: Contacting our customer service team at 020 3581 9200
Email:Sending a request to [[email protected]](mailto:[email protected])
6. Shipping Costs.
Return shipping fees are the responsibility of the Customer. We do not cover any shipping costs incurred for returning items.
7. Variability by Seller.
Please be aware that return policies may vary between suppliers. We recommend contacting the relevant supplier for detailed information on their specific return and refund policy.
8. Governing Law.
This policy and any contracts formed under it are governed by and construed in accordance with the laws of England.
*By placing an order with The Company, the Customer acknowledges and agrees to abide by these terms and conditions.*
